How Can I Cancel My SLP Now Subscription and Request a Refund?
Canceling your SLP Now subscription and requesting a refund can be an important step if the service no longer meets your needs or if a renewal was unintentional. Below, we outline the key cancellation and refund policies, the eligibility requirements for refunds, and the step-by-step process to help you through this.
Overview of Refund and Cancellation Policies
When you cancel your SLP Now subscription, no further charges will be made to your account, and a refund may be issued if you meet the eligibility criteria.
Refunds are typically credited back to your account within 5–10 business days after being processed.
Eligibility Criteria for Refunds
To request a refund, you must meet certain eligibility conditions, including:
Refund requests must fall within the terms of the refund policy.
Usually, these include being within the refund policy window (e.g., 14 days after purchase) and adhering to usage limits, such as downloading fewer than 25 materials.
Unintentional renewals are eligible for refunds when they are reported promptly, so long as the number of downloads has not been abused.
If you are experiencing financial constraints or other challenges, SLP Now encourages you to reach out, and refunds will be honored where possible.
Steps to Cancel Your Subscription and Request a Refund
Follow these steps to cancel your subscription and request a refund:
Log in to Your Account - Navigate to your subscription settings: https://app.slpnow.com/account/settings/subscription
Cancel Your Subscription - Click "cancel" to discontinue auto-renewal. If you canceled before your subscription renewed, then you are all set. If your subscription already renewed and you would like to request a refund, see the next step.
Notify the Support Team - Send a message to the SLP Now support team ([email protected]) informing them of your refund request.
Refund Processing - Once your cancellation is confirmed, the refund will be processed. - Expect the refunded amount to appear in your account within 5–10 business days.
What to Expect After Cancellation
No Further Charges: Once your cancellation is processed, no further charges will be attempted.
Refund Timeline: Refunds generally take 5–10 business days to appear in your account.
Frequently Addressed Concerns
What if My Subscription Was Renewed Automatically?
SLP Now acknowledges that automatic renewals can sometimes be unintended. If this has occurred, follow the cancellation and refund steps outlined above and notify customer support. Refunds for automatic renewals are generally honored when reported promptly.
Can I Get a Refund if I Encounter Financial Hardship?
If you’re unable to afford your subscription following an automatic renewal, SLP Now encourages you to reach out for support. Refund requests in these scenarios are commonly approved.
What If the Payment Was Made Using an Old Credit Card?
If charges were made to a credit card you no longer use, follow the cancellation and refund process as usual. Inform customer support about the situation; they will assist in ensuring that the refund is successfully processed and that a new method of payment is charged if you would like to continue your membership.
By adhering to the above guidelines, you can ensure a smooth cancellation and refund process. If you encounter any issues, reach out to the SLP Now support team for further assistance.