You can cancel your subscription from your account settings. When you cancel your SLP Now subscription, no further charges will be made to your account, and a refund may be issued if you meet the eligibility criteria.
Eligibility Criteria for Refunds
To request a refund, you must meet certain eligibility conditions, including:
Being within the refund policy window (14 days after purchase) and adhering to usage limits, such as downloading fewer than 25 materials.
Unintentional renewals are eligible for refunds when they are reported promptly, so long as the number of downloads has not been abused.
No partial refunds are offered for yearly memberships canceled mid-year.
If you are experiencing financial constraints or other challenges, SLP Now encourages you to reach out, and refunds will be honored where possible. SLP Now also considers special circumstances such as district-wide platform transitions or payment method issues. If you are transitioning to a district-wide platform or if the charge was made to a credit card you no longer use, cancel your subscription and notify support to request a refund.
Steps to Cancel Your Subscription and Request a Refund
Follow these steps to cancel your subscription and request a refund:
Log in to Your Account - Navigate to your subscription settings: https://app.slpnow.com/account/settings/subscription
Cancel Your Subscription - Click "cancel" to discontinue auto-renewal. If you canceled before your subscription renewed, then you are all set. If your subscription already renewed and you would like to request a refund, see the next step.
Notify the Support Team - Send a message to the SLP Now support team ([email protected]) informing them of your refund request.
Refund Processing - Once your cancellation is confirmed, the refund will be processed. - Expect the refunded amount to appear in your account within 5–10 business days.
Reach out to us at [email protected] with any questions!
FAQs
Will I be charged again after canceling my subscription?
No, once your cancellation is processed, no further charges will be made to your account.
How long does it take to receive a refund?
Refunds typically appear in your account within 5-10 business days after processing.
Can I get a refund for a renewed membership I did not use?
Yes, if you did not intend to renew and have not used the membership, cancel your subscription and notify support to request a refund.
What happens if I cancel a yearly membership mid-year?
No partial refunds are offered for yearly memberships canceled mid-year.